Bern, Switzerland

Frequently Asked Questions (FAQ)

1. How do I size my nails?

Please refer to our Sizing Page for detailed instructions on how to measure your nails and information about our Sizing Kit for the most accurate results.

 

2. How do I apply press-on nails?

Follow these steps for the perfect application:

  • Prepare Your Nails: Clean your nails with alcohol wipes, gently buff the surface, and push back your cuticles using the provided cuticle pusher.
  • For Short Wear: Use adhesive tabs for a temporary hold.
  • For Long Wear: Apply nail glue. I use third-party glue, so please follow the instructions carefully. Be cautious not to ingest the glue or get it in your eyes. If any discomfort occurs, stop using it immediately.

Important: Do not use gel glue, as it can lead to under-curing and may damage the nails.

 

3. How can I prevent my nails from breaking?

I use high-quality materials to make the nails durable. However, if one breaks or you lose a nail, don’t worry! You can order a single replacement nail here.

 

4. What’s included in the package?

Besides your custom-made nails, the package will include:

  • Instructions on how to apply and remove the nails
  • A free application kit with a buffer, nail file, cuticle pusher, nail glue, and alcohol wipes
5. Are the nails reusable?

Yes! With proper care and removal, our nails are reusable. Simply follow the removal instructions, and gently buff the backs of the nails to remove any leftover glue before reapplying.

 

6. Do you offer refunds or exchanges?

For hygiene reasons, we do not offer refunds or exchanges. Please ensure your sizes are correct before placing your order. For more information, please review our Shipping and Refund Policy.

 

7. Do you ship internationally?

Absolutely! We ship worldwide. If you experience issues checking out with your location, feel free to contact us at contact@yoshitips.com.

 

8. Do you charge custom fees?

Custom fees or additional charges are the buyer’s responsibility. These fees are out of our control, and our shipping cost only covers delivery from Switzerland to your country.

 

9. What if my nail size isn’t one of the standard sizes?

No worries! Simply provide your custom sizes in millimeters (mm), and I’ll match them as closely as possible. If we don’t have the exact size, we’ll size up, and you may need to file the sides for a perfect fit.

 

10. Once ordered, how long will it take?

Each set is handmade and typically takes 2 to 14 business days to complete, but I always aim to finish as quickly as possible.

 

11. How long does shipping take?
  • Domestic (Switzerland): Shipping typically takes 1 to 3 business days.
  • International: Shipping times vary depending on your location, but it generally takes between 7 and 21 business days.